Legal
Privacy Policy
Effective date: 1 January 2025 · Last updated: 21 May 2026
Sky Nexus Proprietary Limited is committed to your privacy. This policy explains how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth).
1. Introduction
Sky Nexus Proprietary Limited (ABN 83 679 611 226) ("Sky Nexus", "we", "us" or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website (skynexus.io), our Intelligent Operations platform, and any related services, products, or communications.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect personal information that you provide directly to us and information collected automatically through your use of our services.
Information you provide:
• Contact details: name, email address, phone number, job title and organisation name
• Account information: username, password and profile preferences
• Communication records: messages, support tickets, and correspondence with our team
• Payment information: billing address and payment method details (processed securely via third-party providers; we do not store card numbers)
• Form submissions: information submitted through contact, demo request, or enquiry forms
Information collected automatically:
• Usage data: pages visited, features used, session duration, click patterns and navigation paths
• Device and browser information: IP address, browser type, operating system and device identifiers
• Cookies and similar technologies: session cookies, persistent cookies and analytics identifiers
• Log data: server logs including access times, error logs and performance metrics
Information from third parties:
• Business contact information sourced from publicly available directories or partner referrals
• Integration data when you connect third-party systems to our platform
3. How We Use Your Information
We use personal information only for legitimate business purposes, including:
- **Service delivery:** provisioning, operating and maintaining our Intelligent Operations platform and related services - **Account management:** creating and managing your account, verifying identity and enabling access controls - **Customer support:** responding to enquiries, resolving issues and providing technical assistance - **Product improvement:** analysing usage patterns to improve platform features, performance and user experience - **Communications:** sending service notifications, security alerts, invoices and product updates you have subscribed to - **Marketing:** sending promotional content and event invitations where you have provided consent (you may opt out at any time) - **Security:** detecting and preventing fraud, unauthorised access, and other malicious activity - **Legal obligations:** complying with applicable laws, regulations and court orders - **Research and analytics:** conducting internal research and producing aggregated, de-identified statistical reports
4. Disclosure of Your Information
We do not sell, rent or trade personal information to third parties. We may disclose your information in the following limited circumstances:
**Service providers:** We engage trusted third-party providers to assist with operating our services, including cloud hosting, analytics, payment processing, email delivery and customer support tooling. These providers are contractually bound to process information only on our instructions and in accordance with this policy.
**Business transfers:** In the event of a merger, acquisition, restructure or sale of assets, personal information may be transferred as part of that transaction. We will notify you before such a transfer takes place.
**Legal requirements:** We may disclose information when required by law, court order, or government authority, or where we reasonably believe disclosure is necessary to protect the rights, property or safety of Sky Nexus, our users, or the public.
**With your consent:** We may share information with third parties in any other way with your explicit consent.
**International transfers:** Some of our service providers may process data outside Australia. Where this occurs, we take reasonable steps to ensure equivalent privacy protections apply, consistent with the APPs.
5. Data Storage & Security
**Where we store data:** Personal information is primarily stored on secure cloud infrastructure located in Australia. Where data is processed internationally, we ensure appropriate safeguards are in place.
**How we protect data:** We implement industry-standard security measures including:
• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Role-based access controls and least-privilege principles
• Multi-factor authentication for all privileged access
• Regular security assessments, penetration testing and vulnerability scanning
• Immutable audit logs and anomaly detection
• Incident response procedures and breach notification processes
**Retention:** We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce agreements. When information is no longer required, we securely delete or de-identify it.
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to take steps to protect your own account credentials.
7. Your Rights & Choices
Under the Australian Privacy Act 1988 and the APPs, you have the right to:
- **Access:** request a copy of the personal information we hold about you - **Correction:** request that we correct inaccurate or incomplete information - **Deletion:** request deletion of your personal information, subject to our legal obligations to retain certain records - **Opt-out of marketing:** unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us directly - **Portability:** request a copy of your data in a structured, machine-readable format where technically feasible - **Complaint:** lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
To exercise any of these rights, please contact us at the details below. We will respond within 30 days.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a person under 18, we will take steps to delete it promptly. If you believe we may have collected information from a child, please contact us immediately.
9. Third-Party Links
Our website and platform may contain links to third-party websites or services. This Privacy Policy applies only to Sky Nexus services. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised effective date, and where appropriate, by direct notification via email. Your continued use of our services after any update constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
**Sky Nexus Proprietary Limited** Attn: Privacy Officer 7 Saltgrass Avenue, Tarneit, Melbourne VIC 3029
Email: privacy@skynexus.io Phone: +61 1800 712 345
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Website: oaic.gov.au Phone: 1300 363 992